Q. Single Sign On Blackboard Error (7/28/2017)


Single Sign On to USF Systems

USF utilizes a Single Sign On (SSO) system to authenticate with your USF email address (ex. JSmith@sf.edu or SmithJA@cougars.sf.edu) and your USF password to almost all USF systems such as My Cougar Connection (MCC), Office 365, and Blackboard.  This means that when logging in to one system and then browsing to another, you will automatically be logged in.  For example, if you are signed into Office 365 and then open a link to Blackboard, you are automatically logged in.  This will work for any services that are selected during your current browsing session.

The single sign on system also means that there is a single sign off, so that when you log out of one system, you will be logged out of all systems in that browsing session.  So if you sign out of Blackboard, it will sign you out of Office 365 as well.

With this system in place, we recommend that users do not save their USF authentication information (USF email and Password) in any browser to maintain the security of their USF account and information and to avoid login issues with those services.

Trouble signing on to USF Systems

If you are having trouble logging in to USF systems, you might see a message similar to this one stating a bad request or not being able to use SSO to authenticate:

To resolve this error, please clear your browser’s cache using the appropriate method found here: http://www.wikihow.com/Clear-Your-Browser's-Cache

Passwords that have been remembered in a browser can also be cleared using the appropriate method here: http://www.wikihow.com/Delete-Remembered-Passwords

An alternate method is to browse to USF systems using Private or Incognito mode.  Browsing this way ignores any saved passwords or cached pages that are stored in your browser.  Follow the appropriate instructions here: http://www.wikihow.com/Activate-Incognito-Mode

If these steps do not resolve your access issues, please contact the USF Help Desk (helpdesk@sf.edu, 260-399-8195 or extension 6027 from a campus phone) or submit a ticket via the Help Desk ticketing system (https://support.sf.edu/). 


  • Last Updated Jul 31, 2017
  • Views 251
  • Answered By Kyle Mossman

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